CONTACT US

24/7 LICENSED SUPPORT

At Reel Repeat Entertainment Ltd., we are committed to providing an exceptional and trustworthy gaming experience. Your trust and satisfaction are our highest priorities. We understand the importance of clear communication and robust support, especially in the online gambling industry. Below you will find comprehensive information on how to reach us, our regulatory compliance, and our commitment to responsible gaming.

UKGC Licensed
24/7 Support
eCOGRA Certified
ISO 27001 Secure

General Enquiries & Customer Support

Our dedicated customer support team is available 24/7 to assist you with any questions or issues you may have. We strive to provide prompt and efficient service across all platforms and free spins promotions.

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Live Chat

For immediate assistance, please use our Live Chat feature available directly on our website. Our agents are typically available within 30 seconds.

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Telephone Support

UK National Helpline: 0330 123 4567
London Office: +44 20 7946 0888
International: +44 330 123 4567

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Email Support

We aim to respond to urgent queries within 1-2 hours and general enquiries within 24 hours.

Support Opening Hours

  • General Enquiries: Monday - Friday, 08:00 - 20:00 GMT/BST
  • Technical & Urgent Financial Support: 24/7

Estimated Telephone Response Time: 80% of calls answered within 20 seconds.

Email Support

For detailed enquiries, please use the appropriate departmental email address below:

Contact Form

Prefer to send us a message directly from the website? Please use our online contact form. We guarantee a response within our stated service level agreements.

Company Information & Regulatory Details

Reel Repeat Entertainment Ltd. is fully licensed and regulated to ensure a safe, fair, and transparent gaming environment. We operate under stringent regulatory frameworks to protect our players.

Legal Entity Details

  • Full Legal Company Name: Reel Repeat Entertainment Ltd.
  • Company Registration Number: 12345678 (Registered in England and Wales)
  • VAT Registration Number: GB 987 6543 21
  • Registered Office Address: Level 3, 207 Regent Street, London, W1B 3HH, United Kingdom
  • Incorporation Date: 15th January 2018
  • Jurisdiction of Registration: United Kingdom

United Kingdom Gambling Commission (UKGC)

  • Account Number: 58765
  • Licence Number: 000-058765-R-321098-005
  • Licence Type: Remote Casino and Remote Betting (B2C)
  • Date of Issue: 20th March 2018
  • Status: Active
  • Verify Licence: UKGC Public Register

Key Personnel

  • Chief Executive Officer (CEO): Mr. Alistair Finch
  • Chief Compliance Officer (CCO): Ms. Eleanor Vance (Contact: [email protected])
  • Money Laundering Reporting Officer (MLRO): Mr. David Chen

For more information about our company history and leadership team, visit our about us page.

Responsible Gambling

We are deeply committed to promoting responsible gambling and providing support for those who may need it. If you or someone you know is struggling with gambling, please reach out to the following organisations:

  • GamCare: Free, confidential support and advice.
  • GambleAware: Leading charity committed to minimising gambling-related harm.
  • National Gambling Helpline: Offers free and confidential support.
    • Helpline: 0808 8020 133

For self-exclusion options and setting limits, please contact our Responsible Gaming team at [email protected] or visit our Responsible Gambling page.

Dispute Resolution

We aim to resolve any complaints quickly and fairly. If you have a complaint, please follow our internal complaints procedure outlined below:

  1. Stage 1 - Initial Complaint: Please contact our Customer Support team via email ([email protected]) or our contact form. We will acknowledge your complaint within 24 hours and aim to provide a full response within 10 business days.
  2. Stage 2 - Escalation: If you are not satisfied with the resolution from Stage 1, you may escalate your complaint to our Compliance Department ([email protected]). They will review your case and provide a final internal decision within 10 business days.
  3. Stage 3 - Alternative Dispute Resolution (ADR): If you remain dissatisfied after our internal process, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use:
The Independent Betting Adjudication Service (IBAS):
Website: www.ibas-uk.com
Email: [email protected]
Phone: +44 20 7347 5883

For complete dispute resolution procedures and terms, please refer to our terms and conditions.

Trust & Security Certifications

Your security and fair play are paramount. Reel Repeat Entertainment Ltd. is committed to upholding the highest standards of trust and technical integrity.

Security Certifications

  • eCOGRA Certified: Independent assurance of fair and responsible gaming.
  • Gaming Laboratories International (GLI): All our games undergo rigorous testing for fairness and accurate RTP percentages.
  • ISO 27001 Certified: Information security management systems.
  • PCI DSS Compliant: Highest level of payment card data security.

Industry Memberships

  • Betting and Gaming Council (BGC): UK betting and gaming industry body.
  • European Gaming and Betting Association (EGBA): Promoting safe online gambling in Europe.
  • RG Check Accredited: Independent responsible gambling certification.
  • SSL Encrypted: Advanced encryption protects all data and transactions.

Explore our all bonuses section to see how we maintain fair and transparent promotional offers.

Financial Transparency & Player Protection

We maintain strict financial transparency and ensure the safeguarding of player funds.

Player Fund Protection: All player funds are held in separate, designated bank accounts, distinct from our operational funds, in accordance with UKGC requirements. Your money is always protected and available for withdrawal.
  • Segregated Accounts: Player funds held separately from operational funds
  • Annual Audits: Independent financial audits ensure transparency and compliance
  • Payout Reports (RTP): Regular independent audits verify Return to Player percentages
  • Deposit Insurance: Additional safeguarding measures protect player deposits

For detailed information about our data protection practices, please review our privacy policy. You can also try our demo version to experience our security features first-hand or explore real money casino options with complete confidence.