Effective Date: January 15, 2025

Welcome to big-bass-reel-repeat.co.uk (the "Website"), the official online platform for the "Big Bass Reel Repeat" slot game. These Terms and Conditions ("Terms") govern your use of the Website, including all content, features, and services offered by Reel Repeat Entertainment Ltd. ("We", "Us", "Our", or "Company").

By accessing or using the Website, you agree to be bound by these Terms, our Privacy Policy, and our Responsible Gambling Policy. If you do not agree with any part of these Terms, you must not use our Website.

Reel Repeat Entertainment Ltd. is licensed and regulated by the UK Gambling Commission (UKGC) under Account Number 58765 and Licence Number 000-058765-R-321098-005.

1. Introduction and General Terms

1.1. About Us

This Website is operated by Reel Repeat Entertainment Ltd., a company registered in England and Wales under Company Registration Number 12345678, with its registered office at Level 3, 207 Regent Street, London, W1B 3HH, United Kingdom. Our VAT Registration Number is GB 987 6543 21. We were incorporated on 15th January 2018. For more detailed information about us, please visit our dedicated page.

1.2. Licence and Regulation

Reel Repeat Entertainment Ltd. holds a Remote Casino and Remote Betting (B2C) Licence from the United Kingdom Gambling Commission (UKGC). Our UKGC Account Number is 58765, and our Licence Number is 000-058765-R-321098-005. You can verify our licence status on the UKGC Public Register.

1.3. Acceptance of Terms

By registering an account, making a deposit, or playing any game on our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms represent a legally binding agreement between you and Reel Repeat Entertainment Ltd.

2. Your Account

2.1. Eligibility

To use our services, you must:

• Be at least 18 years of age. We conduct age verification checks before you can access any gaming content, including demo versions.
• Be a resident of a jurisdiction where online gambling is legal and not prohibited by any local laws.
• Not be on any self-exclusion register (e.g., GAMSTOP) or subject to any other restrictions that would prevent you from gambling.
• Be acting on your own behalf and not for any third party.

We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory documentation will result in account suspension or closure.

2.2. Account Registration and Verification (KYC/AML)

To open an account, you must complete the registration process, providing accurate and complete information. As a licensed operator, we are legally required to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. This involves verifying your identity, age, and source of funds. We may use third-party agencies to perform these checks.

3. The Game: Big Bass Reel Repeat

3.1. Game Description and Developer

"Big Bass Reel Repeat" is a video slot machine developed by Reel Kingdom, featuring an underwater fishing theme. The game operates on a 5-reel, 3-row configuration with 10 fixed paylines. You can experience the game risk-free through our demo version before playing for real money.

3.3. Return to Player (RTP) and Volatility

• Theoretical RTP: The theoretical Return to Player (RTP) for "Big Bass Reel Repeat" is 96.51%. This RTP applies across all game modes, including standard play, 'ANTE BET' (15x, 16x, 25x bet multipliers), and 'BUY FREE SPINS' options (100x, 160x, 1250x total bet).
• RTP Explanation: The RTP is a theoretical calculation based on millions of spins and represents the long-term mathematical expectation of returns to players. It is not a guarantee of returns for any individual session or short-term play.
• Volatility: "Big Bass Reel Repeat" is a High Volatility game. This means that while payouts may occur less frequently on average, the potential for hitting larger wins in a shorter timeframe is higher.

3.4. Maximum Win

The maximum win amount for any single game round in "Big Bass Reel Repeat" is limited to 5,000 times your total bet. If the total win of a Free Spins round reaches 5,000x the bet, the round will immediately end, the win will be awarded up to this cap, and any remaining free spins or features will be forfeited.

4. Responsible Gambling and Player Protection

Reel Repeat Entertainment Ltd. is deeply committed to promoting responsible gambling and providing a safe environment for our players. Gambling should be an enjoyable activity, and we offer various tools and resources to help you manage your play responsibly.

4.1. Mandatory Financial Limits

Effective October 2025: All new customers are required to set financial limits (daily, weekly, or monthly deposit limits) BEFORE their first deposit. You can adjust these limits at any time:

• Decreasing a limit: Takes effect immediately.
• Increasing a limit: Subject to a 24-hour cooling-off period before taking effect.

4.3. Self-Exclusion

If you feel your gambling is becoming problematic, you can self-exclude from our Website for a fixed period (e.g., 6 months, 1 year, 5 years) or indefinitely.

• Internal Self-Exclusion: You can initiate self-exclusion directly through your account settings or by contacting our Responsible Gaming team at [email protected]. A minimum self-exclusion period is 6 months.
• National Self-Exclusion (GAMSTOP): For customers in Great Britain, we strongly recommend registering with GAMSTOP, a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. Visit www.gamstop.co.uk for more information.

6. Payments and Withdrawals

6.3. Player Fund Protection Level

In accordance with UK Gambling Commission requirements (effective October 2025), we hereby inform you of the level of protection afforded to your funds:

7. Data Protection and Privacy

Reel Repeat Entertainment Ltd. is committed to protecting your privacy and personal data in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our comprehensive Privacy Policy details how we collect, use, store, and protect your personal data.

7.2. Data Retention

Due to legal and regulatory obligations, particularly concerning AML and responsible gambling, we are required to retain certain personal data for a minimum of 5 years, even after your account is closed. This means that your right to erasure (the "right to be forgotten") may be limited in the context of gambling data where it conflicts with our legal obligations.

8. Complaints and Dispute Resolution

We are dedicated to providing excellent customer service and aim to resolve any complaints quickly and fairly. If you have a complaint, please follow our internal complaints procedure:

8.1. Stage 1 - Initial Complaint

Please contact our Customer Support team via email ([email protected]) or our online contact form. We will acknowledge your complaint within 24 hours and aim to provide a full response within 10 business days. For direct contact details, visit our contacts page.

8.3. Stage 3 - Alternative Dispute Resolution (ADR)

If you remain dissatisfied after our internal process has been exhausted, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use:

10. Limitation of Liability

To the maximum extent permitted by law, Reel Repeat Entertainment Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the Website or inability to use the Website, even if we have been advised of the possibility of such damages.

11. Changes to Terms and Conditions

We reserve the right to amend or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Effective Date." For information about current promotional offers and their terms, check our all bonuses section.

13. Miscellaneous

13.1. Governing Law and Jurisdiction

These Terms and your use of the Website are governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. For players interested in free spins promotions, separate bonus terms apply.