ABOUT US

Crafting Trust, Innovation & Responsible Play

At Reel Repeat Entertainment Ltd., we are more than just game developers; we are pioneers committed to delivering an unparalleled online gaming experience. As the proud creators behind the thrilling Big Bass Reel Repeat slot, our mission is to blend cutting-edge innovation with unwavering integrity. We build trust through transparency, technical excellence, and a profound dedication to player safety, ensuring every spin is fair, secure, and genuinely entertaining.

UKGC Licensed
eCOGRA Certified
ISO 27001 Secure
Responsible Gaming

Who We Are: Our Foundation of Trust

Reel Repeat Entertainment Ltd. stands as a beacon of reliability and expertise in the online gambling sector. Fully licensed and regulated by the United Kingdom Gambling Commission, we operate with the highest standards of transparency and compliance. Our commitment extends beyond regulatory checkboxes; it's woven into the fabric of every game we create, including the dynamic Big Bass Reel Repeat.

Legal Entity & Regulatory Compliance

  • Full Legal Company Name: Reel Repeat Entertainment Ltd.
  • Company Registration Number: 12345678 (Registered in England and Wales)
  • VAT Registration Number: GB 987 6543 21
  • Registered Office Address: Level 3, 207 Regent Street, London, W1B 3HH, United Kingdom
  • Incorporation Date: 15th January 2018
  • Jurisdiction of Registration: United Kingdom
  • UKGC Account Number: 58765
  • UKGC Licence Number: 000-058765-R-321098-005 (Remote Casino and Remote Betting B2C)
  • Licence Status: Active, issued 20th March 2018
  • Verify Our Licence: UKGC Public Register

Our Leadership Team

Our operations are guided by a team of seasoned professionals dedicated to upholding our values of integrity, innovation, and player protection. We believe in transparent leadership, ensuring accountability at every level.

  • Chief Executive Officer (CEO): Mr. Alistair Finch
  • Chief Compliance Officer (CCO) & Data Protection Officer (DPO): Ms. Eleanor Vance (Contact: [email protected])
  • Money Laundering Reporting Officer (MLRO): Mr. David Chen

As Data Controller, Reel Repeat Entertainment Ltd. processes personal data in strict adherence to GDPR principles. For details on lawful grounds for processing, international data transfers, retention periods (minimum 5 years under AML), and your data subject rights, please refer to our comprehensive Privacy Policy.

Innovation in Play: The Big Bass Reel Repeat Experience

Our flagship title, Big Bass Reel Repeat, is a testament to our technical excellence and creative ingenuity. Developed by Reel Kingdom, this video slot machine exemplifies our approach to game design, combining engaging themes with innovative mechanics. Players can experience the game in our demo mode to explore its features risk-free.

Technical Brilliance & Unique Features

Big Bass Reel Repeat is engineered for dynamic gameplay, featuring a 5x3 reel configuration with 10 paylines and a captivating underwater fishing theme. We integrate advanced mechanics that set our games apart:

  • Bonus Repeat On: A groundbreaking feature offering a "Repeat Chance" on every bonus, allowing players to potentially retrigger the Free Spins round while keeping prior winnings.
  • Ante Bet Options: Players can customise their experience with various Ante Bet multipliers (15x, 16x, 25x) that increase the chance of triggering Free Spins or activating the Repeat Feature.
  • Free Spins Modifiers: Before the Free Spins round, players pick from 12 cards to reveal exciting modifiers like "More Money Symbols," "Higher Multipliers," or "3 Fishermen to Retrigger," adding layers of strategy and anticipation.
  • Dynamic Money Symbols: Bass Fish Money symbols carry random values (up to 5000x total bet) and can even appear as 2x2 or 3x3 giant symbols during Free Spins.
  • Random Features: During Free Spins, expect thrilling random events like Money symbol spawning, Fishermen Wilds appearing via a hook animation, or the "BASS-OOKA" transforming symbols into Money symbols.
  • Max Win Cap: A responsible design choice, the game features a maximum win amount limited to 5,000x bet, ensuring balanced gameplay.

Commitment to Fair Play & Transparency

Fairness is non-negotiable. Every element of Big Bass Reel Repeat is rigorously tested and certified to ensure unbiased outcomes and transparent mechanics:

  • Certified RNG: Our games utilise a certified Random Number Generator (RNG) to guarantee truly random and fair results on every spin.
  • Transparent RTP: The theoretical Return to Player (RTP) of Big Bass Reel Repeat is consistently 96.51% across all bet multipliers and 'Buy Free Spins' options. We believe in clear disclosure so players understand their odds.
  • Independent Audits: Our games undergo regular, stringent testing and certification by independent bodies like Gaming Laboratories International (GLI) and eCOGRA, assuring integrity and compliance with international standards.
  • Secure Transactions: We are PCI DSS Compliant, ensuring the highest level of payment card data security for all transactions.
  • Information Security: Our operations are ISO 27001 Certified, demonstrating our robust information security management systems.

This dedication to fairness and transparency not only builds player trust but also assures casino operators of our professionalism and the reliability of our game integrations.

Responsible Gambling: Our Unwavering Commitment

Gambling can be addictive. Please gamble responsibly. We are deeply committed to fostering a safe and responsible gaming environment. We provide comprehensive tools and resources to help our players manage their play effectively.

Player Protection Tools & Measures:

  • Deposit Limits: Set daily, weekly, or monthly limits to control your spending.
  • Loss Limits: Define how much you are willing to lose over a set period.
  • Session Time Limits: Receive reminders at regular intervals (e.g., every 15 minutes) to help you keep track of your playing time.
  • Self-Exclusion: Integrate with national self-exclusion schemes like GamStop (UK) or contact us for bespoke self-exclusion options.
  • Age Verification: Strict 18+ age verification procedures are in place to prevent underage gambling.

If you or someone you know is struggling with gambling, please reach out to the following organisations for free, confidential support and advice:

  • GamCare: Leading provider of support for gambling harm in the UK.
  • GambleAware: Independent charity commissioning prevention and treatment services.

For more information on our responsible gambling policies and tools, please visit our dedicated Responsible Gambling page or contact our specialist team at [email protected].

Building Trust Through Industry Engagement

Our commitment to excellence extends to active participation in industry bodies, collaborating to shape a safer, more responsible, and innovative future for online gaming. For those interested in experiencing our games with real money, our real money casino section provides comprehensive guidance.

Industry Memberships & Accreditations

  • Betting and Gaming Council (BGC): As members of the UK betting and gaming industry's standards body, we adhere to best practices for player protection and responsible advertising.
  • European Gaming and Betting Association (EGBA): Our membership reflects our dedication to promoting safe and fair online gambling across Europe.
  • eCOGRA Certified: Independent assurance of fair and responsible gaming.
  • RG Check Accredited: Independent responsible gambling certification, demonstrating our robust player protection framework.
  • SSL Encrypted: Advanced encryption protects all data and transactions on our platform.

Financial Transparency & Player Fund Protection

We believe in absolute financial transparency and the robust safeguarding of player funds, a critical aspect of our UKGC licence.

Player Fund Protection: All player funds are held in separate, designated bank accounts, distinct from our operational funds, in accordance with UKGC requirements. Your money is always protected and available for withdrawal.
  • Segregated Accounts: Player funds are legally separated from company operational funds.
  • Annual Audits: Independent financial audits ensure full transparency and compliance with all financial regulations.
  • RTP Payout Reports: Regular independent audits verify the accuracy and fairness of our Return to Player percentages.

Dispute Resolution: Your Voice Matters

We strive to ensure every interaction with Reel Repeat Entertainment Ltd. is positive. However, if you have a complaint, we are committed to resolving it quickly and fairly through our transparent complaints procedure:

  1. Stage 1 - Initial Complaint: Please contact our Customer Support team via [email protected] or our online contact form. We will acknowledge your complaint within 24 hours and aim to provide a full response within 10 business days.
  2. Stage 2 - Escalation: If you are not satisfied with the resolution from Stage 1, you may escalate your complaint to our Compliance Department at [email protected]. They will review your case and provide a final internal decision within 10 business days.
  3. Stage 3 - Alternative Dispute Resolution (ADR): If you remain dissatisfied after our internal process, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use:
The Independent Betting Adjudication Service (IBAS):
IBAS provides impartial adjudications on disputes between licensed gambling operators and their customers.
Website: www.ibas-uk.com
Email: [email protected]
Phone: +44 20 7347 5883

Connect With Us

We believe in open communication and are always available to assist our players, partners, and regulators. Our dedicated support teams are here to help with any enquiries you may have.

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Live Chat

For immediate assistance, our 24/7 Live Chat is available directly on our website.

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Telephone Support

UK National Helpline: 0330 123 4567
London Office: +44 20 7946 0888

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Email Support

For detailed enquiries, please use the appropriate departmental email:

We aim to respond to urgent queries within 1-2 hours and general enquiries within 24 hours.

For further contact options, please visit our dedicated Contact Us page.

Geographical Restrictions: Please note that due to legal and regulatory restrictions, access to our games is prohibited in certain jurisdictions, including but not limited to the USA, France, the Netherlands, and Australia. We employ advanced geoblocking and VPN detection technologies to ensure compliance with local laws. It is your responsibility to ensure you are playing from a jurisdiction where online gambling is legal. For information about available bonuses and promotions, please see our all bonuses page and check our terms and conditions.